Pages Menu
Facebook
Categories Menu
Frequently asked questions

Frequently Asked Questions

Top Questions

How do I get a quote?

  • CLICK HERE to create your quote online or
  • Call us @ 1 (800) 292-4588
  • IMPORTANT:  Your quote is the final price!  No add on costs!
  • The quote includes all taxes, insurance, gas and credit card charges.

What are my payment options?

Payment can be done in one of two methods:

Option 1: pay your deposit by Debit or Credit Card once we have a carrier scheduled. The deposit ranges from $50-200 and it has already been included in your quote. The remaining balance (total quoted price minus the deposit) will need to be paid directly to the driver upon delivery, with certified funds: cash, cashier’s check or money order (we will let you know who to make it payable to).

Option 2: pay the full amount by Debit or Credit Card once we have a carrier scheduled. Depending on your price, there will be an extra $50-100 service fee.

For more details call (800) 292-4588.

How do I place an order?

  • The easiest way is to click on the green button “Book Now” on your formal quote that you received via email.
  • If you have your quote number you can CLICK HERE to place your order online.
  • To FAX your order, simply print out the attached file within your quote email and FAX it to 1-714-489-8889 or email order@orangeautotransport.com to request the file be sent to you.

When will I find out my pick up and delivery dates?

  • When Orange Auto Transport secures a Carrier for your vehicle you’ll be notified of the pick up and delivery times and dates.
  • Either the morning of, or the day before your pick up, the carrier will contact the person releasing the vehicle for final pick up arrangements.

How do I prepare my vehicle for shipping?

  • Clean your vehicle.  (a dirty vehicle decreases the ability to perform a quality inspection)
  • Give one set of ALL keys for the vehicle to the driver.
  • Plants and hazardous materials, by law, are not transportable.

Make sure:

  • There are no obvious fluid leaks
  • The battery is secure in the mounting bracket
  • The gas tank has a minimum of (1/8) tank of fuel, but no more than (1/4) tank of fuel
  • All alarm systems are disconnected, disabled or turned off
  • All antennas are fully retracted or removed
  • Non-permanent luggage racks, bike racks or ski racks are removed
  • Radios, cassette decks or CD players (not built-in), car phones, and garage door openers are removed
  • All fluids  are at optimal levels ( ie. engine coolant, transmission fluid, engine oil…)

What is door-to-door service?

  • Pick up and drop off comes to your location
  • No drop off or pick up of your vehicle at a terminal

Exception: Some residential areas have restrictions on truck size.

  • It may be necessary to change the pick up or delivery point to a parking lot near the preferred address that is accessible for the carrier/truck.

Is my vehicle insured?

  • Yes.  Your vehicle is insured under the Carrier’s Cargo Insurance from the time the Bill of Lading is signed at pick-up until your vehicle is delivered.
  • Insurance covers up to $250,000 for open carriers and up to $500,000 for enclosed carriers.
  • Insurance is included in your quote.
  • For more details about coverage visit our Terms + Conditions page or call us @ 1 (800) 292-4588

Why are pick up and delivery dates not guaranteed?

  • Due to weather conditions and the nature of the business, we cannot guarantee pick up and delivery dates.
  • The driver does his best to pick up/deliver in a timely manner.
  • Please have in mind  a driver travels cross-country with up to 10 vehicles on his carrier.
  • Traffic and other variables may cause delays.

How can I track my vehicle?

  • Once your vehicle is assigned to a carrier, we contact you with the driver’s name and telephone number, so, you may track your vehicle!
  • The driver normally gives a 12-24 hour notice prior to pick up and delivery.

Pick-Up and Delivery

When will I find out my pick up and delivery dates?

  • When Orange Auto Transport secures a Carrier for your vehicle you’ll be notified of the pick up and delivery times and dates.
  • Either the morning of, or the day before your pick up, the carrier will contact the person releasing the vehicle for final pick up arrangements.

What is the delivery process?

  • When the vehicle is delivered, you or the designated representative must be present to inspect the vehicle, sign the Bill of Lading inspection report) & pay the driver the balance due.
  • Although unlikely, if any NEW damage to your vehicle is found at delivery, please make note of  the damages on the Bill of Lading PRIOR to the driver’s departure.
  • Drivers only accept CASH, CASHIERS CHECK or MONEY  ORDER
  • The Driver MUST give you (or your representative) a copy of the original Bill of Lading after it is filled out & signed by the driver and you (or your representative).
  • The Bill of Lading is your receipt.

What is door-to-door service?

  • Pick up and drop off comes to your location
  • No drop off or pick up of your vehicle at a terminal

Exception: Some residential areas have restrictions on truck size.

  • It may be necessary to change the pick up or delivery point to a parking lot near the preferred address that is accessible for the carrier/truck.

Why are pick up and delivery dates not guaranteed?

  • Due to weather conditions and the nature of the business, we cannot guarantee pick up and delivery dates.
  • The driver does his best to pick up/deliver in a timely manner.
  • Please have in mind  a driver travels cross-country with up to 10 vehicles on his carrier.
  • Traffic and other variables may cause delays.

How can I track my vehicle?

  • Once your vehicle is assigned to a carrier, we contact you with the driver’s name and telephone number, so, you may track your vehicle!
  • The driver normally gives a 12-24 hour notice prior to pick up and delivery.

Cost, Payment & Cancellation Policy

How do I get a quote?

  • CLICK HERE to create your quote online or
  • Call us @ 1 (800) 292-4588
  • IMPORTANT:  Your quote is the final price!  No add on costs!
  • The quote includes all taxes, insurance, gas and credit card charges.

What are my payment options?

Payment can be done in one of two methods:

Option 1: pay your deposit by Debit or Credit Card once we have a carrier scheduled. The deposit ranges from $50-200 and it has already been included in your quote. The remaining balance (total quoted price minus the deposit) will need to be paid directly to the driver upon delivery, with certified funds: cash, cashier’s check or money order (we will let you know who to make it payable to).

Option 2: pay the full amount by Debit or Credit Card once we have a carrier scheduled. Depending on your price, there will be an extra $50-100 service fee.

For more details call (800) 292-4588.

When and how is my deposit charged?

NOTE: No deposit required when placing your order.

  • Orange Auto Transport does not charge the deposit until the day your vehicle is assigned a carrier.
  • Deposit range:  up to $200.00 USD
  • Deposit amount based on arrangement with carrier
  • Deposit receipt  is emailed to you once your form of payment is charged.
  • Balance due to driver upon delivery

What is the cancellation fee?

  • Prior to deposit charged:  No cancellation fee
  • After deposit charged:  Loss of deposit

Shipping Services

What does open transport mean?

Open Transport

Open transport means that your vehicle will be outdoors, probably on an open trailer, during transport and will be exposed to the elements. This is the most common and cheapest way to ship your vehicle.

What does enclosed transport mean?

Closed transport (also called enclosed transport) stores your vehicle with the most protection available, away from outside forces and weather.

What is door-to-door service?

  • Pick up and drop off comes to your location
  • No drop off or pick up of your vehicle at a terminal

Exception: Some residential areas have restrictions on truck size.

  • It may be necessary to change the pick up or delivery point to a parking lot near the preferred address that is accessible for the carrier/truck.

May an inoperable vehicle be transported?

  • Yes!
  • Please let your Account Specialist know immediately if your vehicle is inoperable.
  • A special truck is required for inoperable vehicle transport.
  • The price may increase by $100-$200.  (compared to operable vehicles)
  • Inoperable vehicles MUST roll, steer and brake!

Insurance & Personal Belongings

Are there any exceptions?

For information concerning exceptions and additional inquiries regarding the transport process please call 1-800-292-4588

Is my vehicle insured?

  • Yes.  Your vehicle is insured under the Carrier’s Cargo Insurance from the time the Bill of Lading is signed at pick-up until your vehicle is delivered.
  • Insurance covers up to $250,000 for open carriers and up to $500,000 for enclosed carriers.
  • Insurance is included in your quote.
  • For more details about coverage visit our Terms + Conditions page or call us @ 1 (800) 292-4588

May I pack belongings in my vehicle?

  • By DOT regulations you are not allowed to pack belongings inside the vehicle.
  • Drivers DO usually allow up to 100 lb. of items stored in the trunk.
  • Ship at your own risk – belongings/items are not insured!