Terms & Conditions

Shipping Disclaimers

Guaranteed Dates & Times

We strive to provide accurate timelines, but exact pickup and delivery dates and times cannot be guaranteed due to the many variables involved in auto transport. Please allow up to five (5) business days from your first available estimated pickup date for scheduling. In most cases (approximately 90%), pickup occurs within the first two days, but this is not guaranteed.

Drivers transport multiple vehicles, and even a single delay can impact the schedule. Weather, traffic, weigh stations, mechanical issues, and compliance with federally regulated driving hour limits may also cause changes. Drivers are legally prohibited from speeding or exceeding allowable driving hours to make up time.

Delays do not change your shipping price. No discounts or refunds are issued due to timing changes.

Scheduling (Delivery Restrictions & Time Windows)

When no delivery restriction exists, pickup typically occurs within the first two days (about 90% of cases).

If a delivery restriction is requested, such as a “no delivery before” date, narrow delivery window, appointment-only locations, or limited receiving hours, scheduling must be planned backward from that date. Because carriers do not store vehicles and operate on standard transit times, pickup may occur closer to the requested delivery date. Limited flexibility can reduce carrier availability and may cause delays.

Door-to-Door Service & Carrier Access

Door-to-door service means your vehicle will be picked up and delivered as close to your specified locations as legally and safely permitted. Auto transport is performed using commercial car carriers of varying sizes, and some residential areas may restrict access due to narrow streets, cul-de-sacs, low-hanging trees, bridges, power lines, weight restrictions, local regulations, or safety concerns.

If the assigned carrier cannot safely access your exact pickup or delivery address, or if additional space is required to safely load or unload vehicles, the driver will coordinate a nearby open and accessible meeting location such as a shopping center, parking lot, or other suitable area.

These access limitations are standard in the auto transport industry and do not constitute a failure of service.

Personal Belongings

Up to 100 pounds of personal belongings may be placed inside the vehicle at no additional charge if disclosed in advance and documented on the order confirmation. Items must be placed in the trunk or cargo area or below window level, with the front seat kept clear.

Having more than 100 pounds is usually not a problem. Additional weight is subject to carrier approval and may be accepted for an added fee if arranged in advance. When we know about extra items ahead of time, we can often work with carriers to secure the best possible rate.

Personal belongings are not covered by insurance. Only the vehicle itself is insured.

Fraud Protection

We will never call to request payment or ask customers to send funds via Western Union, MoneyGram, gift cards, cryptocurrency, or other non-traceable methods. If a payment request appears suspicious, contact us directly before sending funds.

Full Legal Terms

The full legal Terms & Conditions governing pricing, payments, cancellations, carrier access, personal belongings, insurance, liability limitations, chargebacks, disputes, and governing law are provided on the customer order form during checkout and must be accepted prior to booking.

Reference Code: 3.8