FAQ
Have you any Questions?
You can browse the topics below to find what you are looking for.
Top Questions
Is my price guaranteed?
Although COVID-19 has affected supply and demand for the auto transportation industry, we are able to lock in your pricing if your shipping date is within 7 days of your original quote date. We are honoring this 7 day grace period even if the market rate goes up during the 7 days.
Please note: If your shipping date is after the 7 day grace period of your original quote the pricing is subject to change due to the COVID-19 affects of supply and demand.
What are my payment options?
Payment can be done in one of two methods:
Option 1: pay your deposit by Debit or Credit Card once we have a carrier scheduled. The deposit ranges from $50-300 and it has already been included in your quote. The remaining balance (total quoted price minus the deposit) will need to be paid directly to the driver upon delivery, with certified funds: cash, cashier’s check or money order (we will let you know who to make it payable to).
Option 2: pay the full amount by Debit or Credit Card once we have a carrier scheduled. Depending on your price, there will be an extra $50-100 service fee.
For more details call (800) 292-4588.
How do I get a quote?
- CLICK HERE to create your quote online or
- Call us @ 1 (800) 292-4588
- IMPORTANT: Your quote is the final price. No add-on costs.
- The quote includes all taxes, insurance, gas and credit card charges.
How do I place an order?
- The easiest way is to click on the green button “Book Now” on your formal quote that you received via email.
- If you have your quote number you can CLICK HERE to place your order online.
- To FAX your order, simply print out the attached file within your quote email and FAX it to 1-714-581-8118 or email order@orangeautotransport.com to request the file be sent to you.
When will I find out my pick up and delivery dates?
- When Orange Auto Transport secures a Carrier for your vehicle you’ll be notified of the pick up and delivery times and dates.
- Either the morning of, or the day before your pick up, the carrier will contact the person releasing the vehicle for final pick up arrangements.
How do I prepare my vehicle for shipping?
- Clean your vehicle (a dirty vehicle decreases the ability to perform a quality inspection).
- Give one set of ALL keys for the vehicle to the driver.
- Plants and hazardous materials, by law, are not transportable.
Make sure:
- There are no obvious fluid leaks
- The battery is secure in the mounting bracket
- The gas tank has a minimum of (1/8) tank of fuel, but no more than (1/4) tank of fuel
- All alarm systems are disconnected, disabled or turned off
- All antennas are fully retracted or removed
- Non-permanent luggage racks, bike racks or ski racks are removed
- Radios, cassette decks or CD players (not built-in), car phones, automatic toll devices, and garage door openers are removed
- All fluids are at optimal levels (ie. engine coolant, transmission fluid, engine oil)
What is door-to-door service?
- Pick up and drop off comes to your location
- No drop off or pick up of your vehicle at a terminal
Exception: Some residential areas have restrictions on truck size.
- It may be necessary to change the pick up or delivery point to a parking lot near the preferred address that is accessible for the carrier/truck.
Is my vehicle insured?
- Yes. Your vehicle is insured under the Carrier’s Cargo Insurance from the time the Bill of Lading is signed at pick-up until your vehicle is delivered.
- Insurance covers up to $250,000 for open carriers and up to $500,000 for enclosed carriers.
- Insurance is included in your quote.
- For more details about coverage visit our Terms + Conditions page or call us @ 1 (800) 292-4588
Why are pick up and delivery dates not guaranteed?
- Due to weather conditions and the nature of the business, we cannot guarantee pick up and delivery dates.
- The driver does his best to pick up/deliver in a timely manner.
- Please have in mind a driver travels cross-country with up to 10 vehicles on his carrier.
- Traffic and other variables may cause delays.
How can I track my vehicle?
- Once your vehicle is assigned to a carrier and we have received your deposit, we will provide you with the driver’s/dispatcher’s name and telephone number, so, you may track your vehicle!
- The driver normally gives a 12-24 hour notice prior to pick up and delivery.
Pick-Up and Delivery
When will I find out my pick up and delivery dates?
- When Orange Auto Transport secures a Carrier for your vehicle you’ll be notified of the pick up and delivery times and dates.
- Either the morning of, or the day before your pick up, the carrier will contact the person releasing the vehicle for final pick up arrangements.
What is the delivery process?
- When the vehicle is delivered, you or the designated representative must be present to inspect the vehicle, sign the Bill of Lading (inspection report) & pay the driver the balance due.
- Although unlikely, if any NEW damage to your vehicle is found at delivery, please make note of the damages on the Bill of Lading PRIOR to the driver’s departure.
- Drivers only accept CASH, CASHIERS CHECK or MONEY ORDER
- The Driver MUST give you (or your representative) a copy of the original Bill of Lading after it is filled out & signed by the driver and you (or your representative).
- The Bill of Lading is your receipt.
What is door-to-door service?
- Pick up and drop off comes to your location
- No drop off or pick up of your vehicle at a terminal
Exception: Some residential areas have restrictions on truck size.
- It may be necessary to change the pick up or delivery point to a parking lot near the preferred address that is accessible for the carrier/truck.
Why are pick up and delivery dates not guaranteed?
- Due to weather conditions and the nature of the business, we cannot guarantee pick up and delivery dates.
- The driver does his best to pick up/deliver in a timely manner.
- Please have in mind a driver travels cross-country with up to 10 vehicles on his carrier.
- Traffic and other variables may cause delays.
How can I track my vehicle?
- Once your vehicle is assigned to a carrier, we contact you with the driver’s name and telephone number, so, you may track your vehicle!
- The driver normally gives a 12-24 hour notice prior to pick up and delivery.
Cost, Payment & Cancellation Policy
Is my price guaranteed?
We are able to lock in your pricing if your shipping date is within 14 days of your original quote date. We are honoring this 14 day grace period even if the market rate goes up during the 14 days.
Please note: If your shipping date is after the 14 day grace period of your original quote the pricing is subject to change due to affects of supply and demand.
What are my payment options?
Payment can be done in one of two methods:
Option 1: Pay your deposit by Debit or Credit Card once we have a carrier scheduled. The deposit ranges from $50-300 and it has already been included in your quote. The remaining balance (total quoted price minus the deposit) will need to be paid directly to the driver upon delivery, with certified funds: cash, cashier’s check or money order (we will let you know who to make it payable to).
Option 2: Pay for the total price by credit card once we have a carrier assigned. For this service there is a 5% fee attached.
For more details call (800) 292-4588.
How do I get a quote?
- CLICK HERE to create your quote online or
- Call us @ 1 (800) 292-4588
- IMPORTANT: Your quote is the final price. No add-on costs.
- The quote includes all taxes, tolls, insurance and fuel.
When and how is my deposit charged?
NOTE: No deposit required when placing your order.
- Orange Auto Transport does not charge the deposit until the day your vehicle is assigned a carrier.
- Deposit range: up to $1000.00 USD (usually around $50-$300) depending on the shipment.
- Deposit amount based on arrangement with carrier
- Deposit receipt is emailed to you once your form of payment is charged.
- Balance due to driver upon delivery
What is the cancellation fee?
- Prior to deposit charged: No cancellation fee
- After deposit charged: Loss of deposit
Shipping Services
What does open transport mean?
Open transport means that your vehicle will be outdoors, probably on an open trailer, during transport and will be exposed to the elements. This is the most common and cheapest way to ship your vehicle.
What does enclosed transport mean?
Closed transport (also called enclosed transport) stores your vehicle with the most protection available, away from outside forces and weather.
What is door-to-door service?
- Pick up and drop off comes to your location
- No drop off or pick up of your vehicle at a terminal
Exception: Some residential areas have restrictions on truck size.
- It may be necessary to change the pick up or delivery point to a parking lot near the preferred address that is accessible for the carrier/truck.
May an inoperable vehicle be transported?
- Yes!
- Please let your Account Specialist know immediately if your vehicle is inoperable.
- A special truck is required for inoperable vehicle transport.
- The price may increase by $100-$200. (compared to operable vehicles)
- Inoperable vehicles MUST roll, steer and brake!
Insurance & Personal Belongings
Are there any exceptions?
For information concerning exceptions and additional inquiries regarding the transport process please call 1-800-292-4588
Is my vehicle insured?
- Yes. Your vehicle is insured under the Carrier’s Cargo Insurance from the time the Bill of Lading is signed at pick-up until your vehicle is delivered.
- Insurance covers up to $250,000 for open carriers and up to $500,000 for enclosed carriers.
- Insurance is included in your quote.
- For more details about coverage visit our Terms + Conditions page or call us @ 1 (800) 292-4588
May I pack belongings in my vehicle?
- By DOT regulations you are not allowed to pack belongings inside the vehicle.
- Orange Auto Transport allows customers to pack up to 100 lbs in the vehicle at no additional cost AS LONG AS WE ARE NOTIFIED OF THIS PRIOR TO A CARRIER BEING ASSIGNED. All items must be packed in the trunk or below window level and the driver’s seat must remain empty. Keep in mind that the belongings are not insured, only the vehicle is. If the customer packs more than 100 lbs, the driver will charge an extra fee ($50 and up, depending on the driver) or he may ask the customer to remove the items.
Excellence In Service
We make transporting your vehicle a simple, smooth process. Be it value, timeliness, or your Orange Team, you’ll receive personalized, hands on care. Period.
To arrange a transport for your vehicle click here or call 1-800-292-4588. We look forward to serving you!