FAQ

Although COVID-19 has affected supply and demand for the auto transportation industry, we are able to lock in your pricing if your shipping date is within 7 days of your original quote date. We are honoring this 7 day grace period even if the market rate goes up during the 7 days.

Please note: If your shipping date is after the 7 day grace period of your original quote the pricing is subject to change due to the COVID-19 affects of supply and demand.

Payment can be done in one of two methods:

Option 1: pay your deposit by Debit or Credit Card once we have a carrier scheduled. The deposit ranges from $50-300 and it has already been included in your quote. The remaining balance (total quoted price minus the deposit) will need to be paid directly to the driver upon delivery, with certified funds: cash, cashier’s check or money order (we will let you know who to make it payable to).

Option 2: pay the full amount by Debit or Credit Card once we have a carrier scheduled. Depending on your price, there will be an extra $50-100 service fee.

For more details call (800) 292-4588.

• CLICK HERE to create your quote online or
• Call us @ 1 (800) 292-4588
• IMPORTANT: Your quote is the final price. No add-on costs.
• The quote includes all taxes, insurance, gas and credit card charges.

• The easiest way is to click on the green button “Book Now” on your formal quote that you received via email.
• If you have your quote number you can CLICK HERE to place your order online.
• To FAX your order, simply print out the attached file within your quote email and FAX it to 1-714-581-8118 or email order@orangeautotransport.com to request the file be sent to you.

• When Orange Auto Transport secures a Carrier for your vehicle you’ll be notified of the pick up and delivery times and dates.
• Either the morning of, or the day before your pick up, the carrier will contact the person releasing the vehicle for final pick up arrangements.

• Clean your vehicle (a dirty vehicle decreases the ability to perform a quality inspection).
• Give one set of ALL keys for the vehicle to the driver.
• Plants and hazardous materials, by law, are not transportable.

Make sure:

• There are no obvious fluid leaks
• The battery is secure in the mounting bracket
• The gas tank has a minimum of (1/8) tank of fuel, but no more than (1/4) tank of fuel
• All alarm systems are disconnected, disabled or turned off
• All antennas are fully retracted or removed
• Non-permanent luggage racks, bike racks or ski racks are removed
• Radios, cassette decks or CD players (not built-in), car phones, automatic toll devices, and garage door openers are removed
• All fluids are at optimal levels (ie. engine coolant, transmission fluid, engine oil)

• Pick up and drop off comes to your location
• No drop off or pick up of your vehicle at a terminal

Exception: Some residential areas have restrictions on truck size.

• It may be necessary to change the pick up or delivery point to a parking lot near the preferred address that is accessible for the carrier/truck.

• Yes. Your vehicle is insured under the Carrier’s Cargo Insurance from the time the Bill of Lading is signed at pick-up until your vehicle is delivered.
• Insurance covers up to $250,000 for open carriers and up to $500,000 for enclosed carriers.
• Insurance is included in your quote.
• For more details about coverage visit our Terms + Conditions page or call us @ 1 (800) 292-4588

• Due to weather conditions and the nature of the business, we cannot guarantee pick up and delivery dates.
• The driver does his best to pick up/deliver in a timely manner.
• Please have in mind a driver travels cross-country with up to 10 vehicles on his carrier.
• Traffic and other variables may cause delays.

• Once your vehicle is assigned to a carrier and we have received your deposit, we will provide you with the driver’s/dispatcher’s name and telephone number, so, you may track your vehicle!
• The driver normally gives a 12-24 hour notice prior to pick up and delivery.